Feel free to file a claim at Universal Gold

We prioritize your satisfaction at Universal Gold. Our sellers ensure you get the best quality material within your price range. Our professional team is here to handle all your complaints and replace your items. All you need to do is email us within 24 hours after receiving the products. Feel free to contact us if your product is damaged, missing, or has been incorrectly shipped.

You should include your order number, images of the products you received and the shipping label. You can elaborate as you want and share all the possible information. It helps us resolve the issue and provide you with the desired material. Remember that you must respond within 24 hours, or you will lose the claim. Our responsibility is to offer you a streamlined process so your purchase goes perfectly.

Regarding all communications connected to claims, kindly contact:

Info@universalgold.ca